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Call Features
- Automated Attendant
- Automated Announcements
- Online Text-to-Speech Updates
- Blacklists
- Blind Transfer
- Call Detail Records
- Call Forward on Busy
- Call Forward on No Answer
- Call Forward Variable
- Call Monitoring
- Call Parking
- Call Queuing
- Call Recording
- Call Retrieval
- Call Routing (DID)
- Call Transfer
- Call Waiting
- Caller ID
- Caller ID Blocking
- Caller ID on Call Waiting
- Centrex Dialing
- Conference Bridging
- Dial by Name
- Do Not Disturb
- E911
- Interactive Directory Listing
- Interactive Voice Response (IVR)
- Local and Remote Call Agents
- Local Weather Forecasts by Request
- Music On Hold
- Music On Transfer
- Flexible Mp3-based System
- Privacy
- Overhead Paging
- Remote Call Pickup
- Remote Office Support
- Roaming Extensions
- See Who's Available
- Severe Weather Alerts at your Desk
- Supervised Transfer
- Three-way Calling
- Time and Date
- Voicemail
- Visual Indicator for Message Waiting
- Stutter Dial tone for Message Waiting
- Voicemail to email
- Voicemail Groups
- Append Message
- Work From Home
Computer-Telephony Integration
- Click to Dial
- Outlook Integration
- Web Management
- Remote Call Detail Reporting
- Remote Call Forwarding
Scalability
- Voice-over IP
- Allows for integration of physically separate installations
- Uses commonly deployed data connections
- Allows a unified dial plan across multiple offices
Protocols
- SIP (Session Initiation Protocol)
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