To retreive your voicemail from your home, enter *98. Enter the last 4 digits of your phone number when prompted for your password. You will be able to change this password later.

There are two methods you can use to check your voicemail from another phone:

• Dial your own phone number. When you hear your voicemail message begin, press *. You will be prompted to enter your password.
• Dial one of these local access numbers. Then follow the same process with the prompts as you would follow from your home phone.

NOTE: If you are a copper telephone customer (meaning you do not have JEA fiber telephone service) you cannot use the *98 feature. You must dial a local access number to reach your Voicemail Inbox.

Once you enter your Voicemail Inbox, you will be given several options.

Option 0 - Mailbox Options
This option allows you to change:

• the greeting a caller hears when your voicemail is activated
• your mailbox password

The maxiumum length for your recorded greeting is 45 seconds.

Option 2 - Change Folders
This option allows you to decide where a message is stored.

All messages are stored in one of the following five folders: New, Archived, Friends, Work, and Family.
If you do not designate a folder, your old messages will be automatically saved to the archived folder.
You can save up to 15 messages.

Option 3 - Advanced Options
Choosing this option after listening to a new message allows you to listen to the "message envelope," which includes information about the message such as when the call was made, and by whom.

Click here for a full layout of menu options

Use the following access code and follow the voice prompts to access your Voicemail through your telephone handset.

Phone Access Codes Access VoiceMail *98

Login to myphone.aeneas.com, and use the menu on the left-hand side of the screen. Voicemail is located under the "Messaging" heading. The web-based manager allows you to view information about your messages, like length and who they’re from as well as play your messages on the computer. Delete messages once you’ve heard them, or save up to fifteen.

You can also:

• Set the number of rings before Voicemail picks up
• Include an e-mail address or pager/cell phone address where you'd like to receive notification of a new Voicemail
• Have the voicemail itself sent to the e-mail you designate, so you can listen to it on your computer

Your pager or cell phone must be enabled to receive text messages or e-mail in order to receive voicemail notification. Enter your pager of cell phone address in the following format number@domain.com Your domain is determined by your cell phone company. Here are several of the most common:

Sprint PCS - mobilenumber@messaging.sprintpcs.com
Verizon - mobilenumber@vtext.com
AT&T - mobilenumber@mobile.att.net
T-Mobile - mobilenumber@tmomail.net
Cingular - mobilenumber@mycingular.com

If you don't see your cell phone company listed, you'll need to check with them directly to find out the appropriate domain.

Note: If your cell phone company charges you to receive text messages, you will be charged for the text message notification of your voicemail.

If you'd like to have your Voicemail sent directly to your e-mail as an attachment, login to myphone.aeneas.com. When you reach the Voicemail section of the site, click on the "options" tab. Enter the e-mail address you'd like to have messages sent to. Make sure you've designated "yes" under attach message to e-mail. Now your voicemails will be sent to the e-mail you've entered. You can play the .wav file on your computer to hear your message.

Note: If you want to keep a copy of the message in your voicemail inbox either online or on your telephone, you must make sure you've designated that messages should NOT be deleted after being sent. If it's set up to delete after sending, the message will be deleted from your inbox and will not be accessible over the telephone.