In order to comply with FCC guidelines, we are limited in what we can discuss about your account over the phone. When you call to discuss the details of your account or to make changes, federal law allows only the following ways to access your information.

1. The easiest option is to visit http://mybill.aeneas.com as most information can be found there. This is the preferred place to make account changes; or,

2. Give us a call at 554-9200 from your Aeneas telephone number (if calling from a different number, an Aeneas representative will call you back); or,

3. An Aeneas representative will email the requested information to your designated email address of record; or,

4. An Aeneas representative will mail, via USPS, the requested information to the address of record; or,

5. You may come to our business office and show a valid government issued photo ID.

You will also receive a notice at your "Address of Record" with Aeneas when there has been activity with regard to your account in one or more of the following areas:

• Change of Billing Address
• Change of Services
• Change of Password
• Change in Billing