Customer Help

• How to use Calling Features & VoiceMail
• Are you a traditional phone customer?
  • Using Your Call Features
    
  • Using VoiceMail

  
  
• Are you a VoIP, Fiber or Xlink Telephone customer?
  
  • Using Your Call Features
    
  • Using VoiceMail


• Email Account Help
• Setting up an e-mail account in Outlook Express
• Setting up an e-mail account in Microsoft Outlook
• Setting up an e-mail account on your iPhone


• Managing your 5 free Aeneas e-mail accounts


• Web Hosting Help
• Using your 5 MBs of free web hosting


• Switching to E-mail Billing
• How to change your bill type online


• Router Installation Quickguides
• Aeneas DSL Service
• Aeneas Xlink Broadband Service


• Aeneas Account Utilities Help
• Using Aeneas spam & virus protection
• Using mybill.aeneas.com
• Using myphone.aeneas.com


• Virus Filtering
Aeneas suggests you protect your computer with a virus scanner. We recommend AVG - a fast, efficient virus scanner FREE for residential use.



• Spy-Ware Scans
Doing regular spy-ware scans can help the speed of your Internet and your computer. Spyware terminator is a free spyware scanner you can download below.




• Aeneas 40 Mile Radius

  • From Jackson
  
  

• Test Your Internet Speed

  • Bandwidth Speed Test
  
  

• Request a Phone Book

  • Fill out the phone book order form.
  
  

• To register with the Do-Not-Call program

  • Call (877) 872-7030
  • Register online at www2.state.tn.us/tra/nocall.htm
  
  Businesses are unable to register with the Do-Not-Call program, but if your business is being bombarded with unsolicited calls we encourage you to file a complaint with the TRA.

• File a Complaint with the TRA
  • http://www.state.tn.us/tra/complnt.htm
  
  

• Take Action on Issues of Free Speech and Free Enterprise

  • Net Neutrality, Free Competition, and other Issues
  
  

• Aeneas Mail Server settings
  Incoming: mail.aeneas.net
  Outgoing: mail.aeneas.net

  Are you an I-40 Internet customer?

  
  Incoming: mail.iaccounts.net
  Outgoing: mail.iaccounts.net

• Aeneas DNS Server Settings
  209.173.36.11
  209.173.45.11