Are You Having Difficulty Printing Your E-mail Bill?

We try to generate a bill that will fit with most common font and screen sizes, but sometimes individual print settings and which program you're using to view your bill can affect how it prints. Here are some common fixes for this issue:

1) Print your bill online from MyBill. Most e-mail programs add a header that will change the bill pagination. If you view your bill on the Aeneas MyBill page you can print your bill without any headers.

Once you have logged in to MyBill, select the "View Past Bills" option and then choose the bill you would like to print. You may need to adjust your print settings to prevent any areas of the bill from being cut off.

To adjust your print settings: Click on the "Page Setup" menu in your browser.
Adjust the margins to match these settings:
Left 0.5
Right 0.5
Top: 0.25
Bottom 0.25

Click on the Print button to open and print the bill in a new window.

2) If you're using an e-mail client like Outlook. Most e-mail clients have an option to view your e-mail in an Internet browser. Selecting this option will allow you to print your e-mail without any headers. In Outlook 2007 you can do this by double-clicking on the e-mail so it pops up in a new window. In the header at the top of the e-mail there is a section labeled "Actions." Choose "Other Actions" and then select "View in Browser."

The e-mail will open in a browser window. You can now select the Print Preview option to see if the entire page will print. Adjust your print settings as described above if needed.

If these options do not address your issue, please feel free to call our support staff. They will attempt to work with you to get your bill printing correctly.