As an IT Support Specialist, you will staff the Aeneas Technical Support Call Center, assisting customers in resolving technical issues via telephone. Training will be provided upon employment.

Major Duties

  • Answer calls from customers and resolve any technical issues they report
  • Remote access customers' software to resolve issues
  • Maintain and troubleshoot VoIP and routers
  • Keep accurate and up-to-date records of trouble tickets and their resolutions

Other Duties May Include

  • Maintain LAN/WAN connections, support high-availability, scalable LAN/WAN Enterprise network infrastructures, and manage the documentation and administration needs of a large enterprise LAN/WAN
  • Troubleshoot access and communication issues in a variety of environments
  • Maintain and support network infrastructures based on the latest technologies and methodologies
  • Provide best quality customer service to customers
  • Investigate new access methods and network technologies
  • Document network architectures, design, and operational notes

Requirements

  • Applicant must live in Madison or adjoining county. No out-of-state applications
  • Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone.
  • Must be willing to work 8am - 9pm, 365 days a year including weekends and holidays.
  • Proven troubleshooting skills (LAN/WAN, internet, packet capture utilities (e.g. Sniffer), servers, clients, and applications
  • Growth in technical skills through certifications (CCNA/MCSE) or other similar achievements is required. Within a year of employment, the following certifications are expected to have been completed if you do not already have them: CCENT: Interconnecting Cisco Networking Devices Part 1 (ICND1), Cisco Certified Network Association, Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows, Enterprise Administrator on Windows Server
  • Demonstrated performance in technical work environment

Preferred

  • Bachelor's Degree in technical discipline
  • Experience with Cisco IOS and Cisco Certification preferred
  • Programming and or scripting experience a plus
  • Knowledge of or experience with TCP/IP, Routing, standard LAN/WAN technologies and common network designs
  • Some experience as a field technician (basic cabling skills, basic telephone installation including RJ-21X and POTS)
  • Experience with internetworking technologies (routing and switching), TCP, BGP, trunking, VLANs and application architecture

731-554-9200
800-470-7288
300 North Cumberland Street
Jackson, TN 38301
Aeneas Internet & Telephone | Copyright 2014
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